Refund Policy

Effective 21 September 2026 · Rhône Risk Advisory

This Refund Policy applies to purchases of the RhôneRisk policy analyzer on rhonecyber.com. Payments are processed by Paddle as merchant of record. Approved refunds are issued by Paddle to the original payment method.

Find It or It’s Free

If a completed paid analysis does not identify meaningful premium savings opportunities or coverage gaps, email ryan@rhonerisk.com within 14 days of the report. We will refund that analysis credit or the corresponding one-time fee.

Failed or incomplete analyses

If the Service fails to produce a report after you spend a credit, we restore that credit automatically where possible. If it is not restored, contact us and we will refund or re-credit the attempt.

Used credits

Credits are non-refundable after they have been used to generate a completed analysis, except under the guarantee above or where required by law.

Subscriptions

You may cancel a Starter, Professional, or Enterprise subscription at any time from Manage billing. Cancellation stops the next renewal. We do not prorate unused time or unused credits in the current period unless required by law or approved as a Paddle adjustment. After cancel, you keep access until the period already paid for ends.

One-time single report

A $49 Policy Analysis Credit may be refunded before the credit is used. After a successful report, the guarantee in this policy is the refund path.

How to request a refund

Email ryan@rhonerisk.com with your account email and Paddle receipt or transaction id. We aim to respond within two business days. Chargebacks should be a last resort; contacting us first lets us resolve the issue without a dispute.

Contact

Rhône Risk Advisory
Email: ryan@rhonerisk.com